Customer Experience

IBM Drives Ahead on Cognitive Marketing

IBM Drives Ahead on Cognitive Marketing

IBM's North American chief marketing officer, Rashmy Chatterjee, says cognitive marketing powered by technologies such as IBM Watson heralds "a world of true business to individual marketing, personalized for every stage of the customer journey —intimately and at scale."

Ford Appoints New CMO, Gearing Up for Self-Driving Future

Ford Appoints New CMO, Gearing Up for Self-Driving Future

Ford Motor Group has appointed Kumar Galhotra as its global CMO as the Dearborn-based automaker prepares for a future defined by electric vehicles and self-driving technology. Jim Hackett, Ford's recently appointed CEO and former head of its self-driving division, announced the move as part of a broader executive shake-up.